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Order, delivery, subscription or partnership enquiries — we are happy to help.

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The shipping and subscription questions people ask most.

See all FAQs
How long does delivery take?

Most local orders are expected to arrive within 1 to 2 business days after dispatch, depending on the area and SF arrangements.

How much is delivery?

Buy one-off or subscribe, free delivery on two cases or more per delivery; a single case ships for $80. Outlying and remote areas are quoted separately, or you can choose an SF pickup point.

What if I receive a wrong or damaged product?

Contact us within 48 hours of receipt with your order number and clear photos (including the product, outer packaging and shipping label) and we will arrange it as soon as possible.

Can I pause or cancel my subscription?

Yes — pause, skip, change or cancel anytime in your account, or contact us and we will handle it for you.