Shipping policy

The HEYAMI brand is operated by Amino Plus Food & Beverage Limited (“HEYAMI”, “we”, “our” or “us”).

This Shipping Policy applies to purchases made through HEYAMI, operated by Amino Plus Food & Beverage Limited.

By placing an order with us, you agree to this Shipping Policy.

1. Delivery Area

We currently offer delivery within Hong Kong, subject to courier availability and service coverage.

Delivery to certain remote areas, restricted areas, outlying islands, logistics warehouses, forwarding warehouses, or locations requiring special access may be unavailable or subject to additional delivery time, fees or arrangements.

If we are unable to deliver to your selected address, we may contact you to arrange an alternative delivery address, alternative delivery method, order cancellation or refund where appropriate.

2. Delivery Time

Delivery timeframes shown on our website or order confirmation are estimates only.

Actual delivery time may be affected by courier arrangements, order volume, public holidays, weather conditions, traffic conditions, building access restrictions, incorrect delivery information, recipient availability, operational issues or other circumstances beyond our reasonable control.

We do not guarantee a specific delivery date or time unless expressly confirmed by us in writing.

3. Order Processing

Orders will normally be processed after payment is successfully completed.

Orders placed after the daily cut-off time, during weekends, public holidays or peak periods may be processed on the next business day or later.

We may contact you if there is any issue with your order, payment, stock availability or delivery information.

4. Shipping Fees

Shipping fees, if applicable, will be shown at checkout before you confirm your order.

Shipping fees may vary depending on delivery address, order value, delivery method, promotion, subscription plan or courier arrangement.

Additional charges may apply for remote areas, redelivery, returned orders, incorrect address, special handling or other delivery-related issues.

5.⁠ ⁠Remote Area Surcharge

If the delivery address or pick-up address is located in a designated remote area, a remote area surcharge may apply.

The remote area surcharge is charged per shipment per journey at HKD 10. The actual charge is subject to the arrangement of the courier or delivery partner and may be updated from time to time.

Designated remote areas include, but are not limited to:

•⁠  ⁠Sai Kung
•⁠  ⁠Clear Water Bay
•⁠  ⁠Shek O
•⁠  ⁠Stanley
•⁠  ⁠Discovery Bay
•⁠  ⁠Ma Wan
•⁠  ⁠Cheung Chau
•⁠  ⁠Lamma Island and Peng Chau
•⁠  ⁠Lantau Island South, including but not limited to Tai O, Tong Fuk, Cheung Sha, Mui Wo and Pui O

Any applicable remote area surcharge may be shown at checkout or notified to the customer when the order is being processed.

6. Delivery Information

You are responsible for providing accurate and complete delivery information, including:

  • recipient name;
  • phone number;
  • delivery address;
  • building name, floor and unit number where applicable;
  • any necessary delivery instructions.

We are not responsible for failed, delayed or unsuccessful delivery caused by incorrect, incomplete or outdated delivery information provided by the customer.

7. Failed Delivery and Redelivery

A delivery may fail if:

  • the delivery address is incorrect or incomplete;
  • the recipient cannot be contacted;
  • no one is available to receive the order;
  • access to the building or delivery location is restricted;
  • the delivery location is outside the courier’s service area;
  • the order is refused by the recipient;
  • the courier is unable to complete delivery for reasons beyond our reasonable control.

If an order cannot be delivered on the scheduled delivery day because the courier is unable to contact the customer or recipient, the courier may arrange redelivery on the next available delivery day.

If the customer or recipient still cannot be contacted, or the order still cannot be delivered on the redelivery attempt, the order may be treated as abandoned by the customer. In such case, HEYAMI will not provide any refund, replacement or compensation.

If delivery fails due to incorrect, incomplete or outdated contact information or delivery information provided by the customer, the order may also be treated as abandoned, and no refund, replacement or compensation will be provided.

 

Any redelivery fee, return fee, storage fee or related cost caused by customer-provided incorrect information, recipient unavailability, refusal to accept delivery or failed delivery may be borne by the customer.

8. Delivery Receipt

An order may be treated as delivered once the courier or delivery partner records successful delivery, proof of delivery, recipient confirmation, building reception acceptance, security guard acceptance or other reasonable delivery confirmation.

Please ensure that someone is available to receive the order where required.

9. Damaged or Incorrect Items

Please check your order as soon as possible after receiving it.

If you receive a damaged, defective, expired or incorrect product, please contact us as soon as possible with your order number, photos or videos of the product, outer packaging and delivery label.

Damaged, defective, expired or incorrect items will be handled according to our Refund Policy.

10. Product Storage and Unattended Delivery

You are responsible for collecting, receiving and storing the product properly after successful delivery.

If an order is delivered to, accepted at, or left at the delivery location according to the courier’s delivery record or reasonable delivery arrangement, the order may be treated as successfully delivered.

HEYAMI and our third-party courier or delivery partners are not responsible for any loss, theft, contamination, damage, temperature change, product quality issue or other problem that occurs after successful delivery, including where the product is left unattended for any period of time after arrival.

You are responsible for storing the product according to the storage instructions shown on the product label after delivery.

11. Subscription Deliveries

Subscription orders are delivered according to your monthly subscription cycle, subject to payment completion, stock availability and delivery service coverage.

You are responsible for keeping your subscription delivery address and contact information accurate and up to date.

Any change to your delivery address should be made before the next subscription order is processed. Once an order has been processed, packed or dispatched, we may not be able to change the delivery address for that order.

12. Delivery Delays

We will aim to deliver your order within the estimated timeframe, but delays may occur.

We are not responsible for delays caused by courier service disruption, public holidays, weather, traffic, incorrect delivery details, recipient unavailability, stock issues, operational issues or events beyond our reasonable control.

If there is a significant delay, we may contact you where appropriate.

13. Third-Party Delivery Partners

We may use third-party couriers, logistics providers, warehouse providers or fulfilment partners to process and deliver orders.

By placing an order, you understand that necessary delivery information may be shared with these partners for order fulfilment, delivery, redelivery, proof of delivery, return handling and related customer service purposes.

14. Contact Us

For shipping or delivery enquiries, please contact us:

Amino Plus Food & Beverage Limited
Email: support@heyamihk.com
WhatsApp: +852 6930 8184

Last updated: June 2026