Cancellation policy

The HEYAMI brand is operated by Amino Plus Food & Beverage Limited (“HEYAMI”, “we”, “our” or “us”).

These Subscription Terms and Conditions apply to subscription purchases made through HEYAMI, operated by Amino Plus Food & Beverage Limited.

By starting a subscription, you agree to the terms below.

1. Subscription Plan

We offer a monthly subscription plan for selected HEYAMI products.

Under the subscription plan, your selected products will be delivered to you every month on a recurring basis, unless your subscription is changed, paused or cancelled before the next order is processed.

2. Subscription Discount

Subscription customers receive 10% off eligible subscription orders.

After completing three consecutive months of subscription, your subscription discount will increase to 15% off future eligible subscription orders.

The 15% discount only applies after three consecutive monthly subscription orders have been successfully completed. If your subscription is cancelled before completing three consecutive months, the 15% discount will not apply.

Subscription discounts apply only to eligible subscription products and do not automatically apply to one-time purchases, delivery fees, gift cards, special promotions or other charges unless expressly stated.

3. Monthly Renewal

Your subscription renews automatically on a monthly recurring basis.

Unless your subscription is paused or cancelled before the next billing or order processing date, a new subscription order will be created each month.

4. Automatic Payment

By starting a subscription, you authorise Amino Plus Food & Beverage Limited and/or our payment service provider to automatically charge your selected payment method for each monthly subscription order.

The amount charged will be based on your selected product, subscription discount, delivery fee and any applicable charges at the time of billing.

You are responsible for keeping your payment details valid and up to date. If payment fails, we may contact you to update your payment method, retry the payment, suspend the subscription or cancel the subscription.

5. Monthly Delivery

Your selected subscription products will be delivered every month to the delivery address provided by you.

You are responsible for ensuring that your delivery address, contact number and recipient details are accurate and complete.

Delivery dates and times are estimates only and may be affected by courier arrangements, public holidays, weather conditions, traffic conditions, operational issues or other circumstances beyond our reasonable control.

6. Changing Your Product

You may change your selected subscription product, subject to product availability.

Any product change request must be made before the next subscription order is processed. Once an order has been processed, packed or dispatched, we may not be able to change the product for that order.

If your selected replacement product has a different price, the amount charged for your next subscription order may be adjusted accordingly.

7. Pausing or Cancelling Your Subscription

You may pause or cancel your subscription before the next subscription order is processed.

To avoid being charged for the next monthly subscription order, your pause or cancellation request must be made before the next billing or order processing date.

Once a subscription order has been processed, packed or dispatched, we may not be able to cancel or refund that specific order.

8. Order Processing

Each subscription order will be processed according to your monthly subscription cycle.

You should review your subscription details before each billing cycle to ensure that your selected product, delivery address, contact information and payment details are correct.

9. Product Availability

Subscription products are subject to stock availability.

If a selected subscription product is unavailable, we may contact you to arrange a replacement product, delay the order, skip the affected order, cancel the affected order or cancel the subscription.

We reserve the right to update, replace, suspend or discontinue any subscription product or subscription plan at any time.

10. Price Changes

We may update product prices, delivery fees, subscription discounts or subscription terms from time to time.

If there is a material change to the price of your subscription, we will aim to notify you before the updated price applies to your next subscription order.

Your continued use of the subscription service after the updated price or terms take effect will be treated as your acceptance of the updated price or terms.

11. Returns, Refunds and Exchanges

Subscription orders are subject to our general Refunds Policy.

Due to the nature of food and beverage products, we generally do not accept returns, refunds or exchanges for opened, used or improperly stored products, unless the product is defective, damaged upon arrival, or incorrect due to our error.

If you receive a damaged, defective or incorrect item, please contact us as soon as possible with your order number, photos and relevant details.

12. Customer Responsibility

You are responsible for:

• keeping your account, payment and delivery information accurate and up to date;
• checking your subscription details before each monthly billing cycle;
• ensuring someone is available to receive the delivery where required;
• storing the product according to the storage instructions shown on the product label.

We are not responsible for issues caused by incorrect information, missed delivery, improper storage or failure to follow product instructions.

13. Misuse of Subscription

We reserve the right to suspend, cancel or refuse any subscription order if we reasonably believe there has been fraud, abuse of promotional offers, repeated failed payments, unreasonable claims, misuse of the subscription service, or activity that may harm our business, website, payment system, delivery partners or other customers.

14. Changes to These Terms

We may update these Subscription Terms and Conditions from time to time.

The latest version will be posted on our website. Your continued use of the subscription service after any update means that you accept the updated Subscription Terms and Conditions.

15. Governing Law

These Subscription Terms and Conditions shall be governed by the laws of Hong Kong.

Any dispute arising out of or in connection with these Subscription Terms and Conditions shall be subject to the non-exclusive jurisdiction of the courts of Hong Kong.

16. Contact Us

For subscription enquiries, product changes, pause requests or cancellation requests, please contact us:

Amino Plus Food & Beverage Limited
Email: support@heyamihk.com
WhatsApp: +852 6930 8184

Last updated: June 2026